Extracted from our Terms of Sales
3. YOUR RIGHT TO CANCEL THE CONTRACT
3.1 As a consumer, you have the right to cancel your contract with us at any time within 14 days from the date you receive the goods. You can cancel the contract without giving us any reason for doing so and without incurring any liability.
3.2 To cancel your contract, you must notify us of your decision. To do so, you can write us an email with your order details to the email address firstname.lastname@example.org . You will be sent an email to confirm the cancellation.
3.3 Once you notify us, you must send the goods back to us and we will refund you the price paid for the goods as soon as possible and in any event within 14 days from the date we receive the goods. Alternatively, we will refund you within 14 days from the date you provide us with evidence that you have sent the product(s) back to us. The reimbursement will be made using the same means of payment used when you purchased the products. If vouchers were used to pay for the products we may refund you in vouchers. Please note we are allowed by law to deduct from your refund any reduction in the value of the goods as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods. According to The Consumer Contracts Regulation 2013, the sort of handling that goes beyond what might reasonably be allowed in the store.
3.4 We will also refund any delivery cost you paid, unless you expressly choose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by us. In this case, we will refund up to the cost of the least expensive delivery method we offer.
3.5 Alternatively, you can choose to hand the products over to a person authorised by us to receive them.
3.6 If you do not send the products back to us or provide us with evidence of having done that within 14 days after notifying us you want to cancel the contract, we shall be entitled to withhold payment of any refund.
3.7 Please note your right to cancel the contract does not apply when the products you want to return are personalised and made to your specifications.
3.8 If you receive the products before you cancel the contract, then you must send them back to our contact address at your own cost and risk. The goods must be returned no later than 14 days after the day on which you notify us that you want to cancel the contract and in their original packaging if possible.
If you purchase our products from any of our partners, these Terms will not apply. Please refer to their respective return policies.
Under the Consumer Rights Act 2015, we have the legal obligation to provide goods that are as described, fit for their particular purpose and of satisfactory quality. If any of the products you receive from us is faulty, we will be happy to offer you a refund of the amount you paid for the goods, or alternatively, a replacement for the faulty products.